Local delivery terms

We deliver inside the delivery zones we draw around our Charlotte warehouse. At checkout we check the address you give us against the United States Postal Service, standardise it, and work out which zone it falls in. If it falls outside every zone, we cannot accept the order yet.

If the Postal Service does not confirm your address as a delivery point, we show you what we found so you can check any apartment or unit number. We will not accept an address we cannot place on a map, because an address with no location cannot be priced into a zone or given to a driver.

Delivery runs on posted windows. You pick one at checkout, and the window you pick is the one we drive. Each window has a cutoff, shown at checkout and in your confirmation email.

Everything you buy before that cutoff, to the same address, rides the same trip at no extra charge. That is one stop, one fee, however many orders. After the cutoff the stop list is final and your next purchase starts a new delivery.

Windows have limited capacity. If the window you chose fills or closes in the moment between your payment and our booking it, we do not make a promise we cannot keep: the order is stopped, your payment is refunded in full, and the item is not sold. You can book another window.

The fee depends on the zone your address falls in, and it is shown at checkout before you pay. Orders at or above the free-delivery threshold published at checkout pay no fee. The fee is charged once per stop, on the first order of that stop, and is fixed at the moment you book: redrawing a zone or changing a threshold later never re-prices a delivery that is already booked.

Our driver photographs every delivery at the address given, with a timestamp. That photo is attached to your order and is visible to you on the order page.

I understand that once my package is photographed at the address I provided, delivery is complete and Bidvana, LLC is not responsible for loss or theft after that point.

That is the sentence you accept at checkout. Risk of loss passes to you at that moment. We do not require a signature, and the driver does not wait.

You can leave delivery instructions at checkout, such as where to leave the package or a gate code. We pass them to the driver and follow them where it is safe and lawful to do so. Instructions that ask us to leave a package somewhere we judge unsafe may not be followed, and we may take the package back to the warehouse for pickup instead.

Nothing is settled at the door. Our driver cannot issue a refund, take a return or renegotiate a price, and no Bidvana employee will ask you for payment on the doorstep.

Every refund or return after the sale is a request you file online from your order page, exactly as described in our Terms of Service: tell us what is wrong, add photos, and a person reviews it. If you report a package as not received on a delivery we photographed, we show you the photo first, and you can still file the request.

You can move a delivery to another open window from your order page until the cutoff. Moving it moves every order on that stop. If you cancel every order on a stop, the stop is cancelled with them and the window goes back to the schedule.

A refund of the order that paid the delivery fee refunds that fee with it. The other orders on the stop stay as they are, and we still make the trip.

If we cannot deliver safely at the address given, we bring the item back to the warehouse and email you. You can pick it up free, or book another window at no extra charge.

We may change these terms. The version in force when you accepted them is recorded on your order, and a change never applies backwards to a delivery you have already booked. Questions: support@bidvana.com.